01 INFORMATION
Questions, answered.
Product, shipping and return information in one place.
Product
How does the backpack expand?
A perimeter zip increases the depth of the main compartment. Close it for a slimmer daily profile and open it when you need additional room.
What is the stated capacity?
The current product information describes an expandable capacity of approximately 20–35 litres.
Will it fit my laptop?
The dedicated compartment is listed for laptops up to 15.6 inches. Fit can vary with the device’s proportions and the thickness of its protective case.
Is it waterproof?
The exterior is Oxford fabric, but the backpack should not be treated as fully waterproof or submerged. Protect electronics during prolonged or heavy rain.
What does the USB feature mean?
It is external connection access for a compatible personal charging setup. The backpack itself does not generate power, and charging equipment is not included unless the product listing expressly says otherwise.
What colors are offered?
The available product information lists Black, Green and Blue. Current availability is shown in the selector on the product page.
Orders and service
Where do you ship?
Enter your address at checkout to see the destinations, services and prices currently available.
When will my order arrive?
The current estimate for your address and selected service appears at checkout. Carrier and customs delays can affect that estimate.
Can I change my address?
Contact us immediately. A change may be possible before fulfillment begins, but it cannot be guaranteed once the order is in progress.
How do I request a return?
Review the Refund Policy linked in the footer, then contact us with your order number. Wait for instructions before sending the product.
Still need an answer?
Contact CASSIUS