01 CUSTOMER CARE
Shipping
How orders move from CASSIUS to you.
Available destinations and cost
The destinations we can currently serve, available shipping services and their prices are shown during checkout after you enter a delivery address. No shipping charge is added beyond the amount displayed before payment.
Processing and delivery estimates
Orders are prepared on business days. The current delivery estimate for your address and selected service appears at checkout and, when available, in your order confirmation. Estimates are not guaranteed arrival dates and can be affected by carriers, customs or events outside our control.
Order updates
When tracking is available for the selected service, it is sent to the email address used at checkout. Tracking can take time to update after a label is created.
Address changes
Contact us as soon as possible if an address is incorrect. We cannot guarantee a change once an order has entered fulfillment, and customers are responsible for providing a complete deliverable address.
International orders
When international checkout is available, local duties, taxes or import fees may apply unless they are expressly included at checkout. These charges are determined by the destination country.
Need help with a shipment?
Contact CASSIUS