Shipping policy

1. Return and Refund Policy

Last updated: August 29, 2026

Returns

We want you to be confident in what you carry. You may request a return within 30 days after your order is delivered.

To be eligible for a return, the item must be in the condition in which you received it: unused beyond what is reasonably necessary to inspect it, clean, complete, and with its original accessories and packaging where reasonably possible. You will also need your order number or other proof of purchase.

To start a return, email ahrigroup1@gmail.com with your order number and the item you wish to return. If the return is accepted, we will provide return instructions. Do not send an item back before receiving those instructions.

Approved returns must be sent to:

CASSIUS / TUMUH SOLUTIONS LLC
1209 Mountain Road Pl NE #12758
Albuquerque, NM 87110
United States

Returns sent without first requesting authorization may not be accepted or may take longer to process.

Return shipping

For a change-of-mind return, the customer is responsible for the cost of return shipping unless applicable law requires otherwise. Original expedited or premium shipping charges are not refundable. We recommend using a tracked service and keeping proof of shipment. CASSIUS is not responsible for a return parcel that is lost before it reaches us.

If the item is defective, damaged on arrival, or different from what you ordered, contact us promptly. When the claim is confirmed, we will provide an appropriate remedy and cover reasonable return costs where required.

Damaged, defective or incorrect items

Please inspect your order after delivery. If an item is damaged, defective or incorrect, email ahrigroup1@gmail.com as soon as reasonably possible with your order number, a description of the issue, and clear photographs of the item and packaging. This helps us assess the issue quickly. Nothing in this policy limits any mandatory legal rights relating to faulty or misdescribed goods.

Exchanges

The quickest way to obtain another colour or item is to return the original item, if eligible, and place a new order after the return has been accepted. Exchanges remain subject to product availability.

Refunds

We will inspect the returned item and notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the credit to appear after we issue it.

If more than 15 business days have passed since we confirmed that a refund was issued, contact ahrigroup1@gmail.com.

Order cancellations before dispatch

If you wish to cancel or change an order before it has been dispatched, contact us as soon as possible. We will try to accommodate the request, but cannot guarantee a cancellation or change after fulfillment has begun. This does not affect any mandatory cancellation rights.

United Kingdom cancellation rights

If you are a consumer in the United Kingdom, you generally have a statutory right to cancel an online purchase without giving a reason. You must notify us within 14 days beginning the day after you receive the goods. After notifying us, you must return the goods within the following 14 days.

For a valid UK statutory cancellation, we will refund the price paid and the cost of the least expensive standard delivery option offered for the order. Any additional amount paid for expedited or premium delivery is not refundable. We may withhold the refund until we receive the returned goods or you provide evidence that you sent them, whichever occurs first. The refund will be made within the period required by applicable law.

You are responsible for the direct cost of returning goods following a change of mind. You may inspect an item as you would in a physical store, but we may reduce the refund to reflect a loss in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the item.

To exercise the UK right to cancel, email ahrigroup1@gmail.com with a clear statement that you are cancelling the contract. You may use the following form, but you are not required to:

To CASSIUS, operated by TUMUH SOLUTIONS LLC, 1209 Mountain Road Pl NE #12758, Albuquerque, NM 87110, United States; ahrigroup1@gmail.com:
I notify you that I cancel my contract for the sale of the following goods: [describe goods].
Ordered on: [date]. Received on: [date].
Customer name: [name].
Customer address: [address].
Date: [date].

The statutory cancellation right has limited exceptions under UK law, including certain personalised or sealed hygiene-sensitive goods once unsealed. These exceptions apply only where legally relevant and disclosed before purchase.

Mandatory consumer rights

This policy is in addition to, and does not replace or limit, any rights that cannot lawfully be excluded under the consumer laws of the United States, the United Kingdom, Canada, or the province or state in which you live.

Contact

For return or refund questions, email ahrigroup1@gmail.com.