01 CUSTOMER CARE
Returns
A clear route when a purchase is not right.
Before requesting a return
Review the Refund Policy linked in the footer for the current return window, eligibility requirements and any exclusions that apply to your order. Those published terms govern every return.
Start a request
Use the Contact page and include your order number, the item you wish to return and the reason for the request. Wait for return instructions before sending anything, as the correct destination may differ from the address on the original parcel.
Condition
Unless the Refund Policy or applicable law states otherwise, returned products should be unused, clean and complete, with original accessories and packaging where reasonably possible.
Incorrect or damaged orders
If an item arrives damaged, defective or different from what you ordered, contact us promptly and include clear photographs of the product and packaging so the issue can be assessed.
Refund timing
Approved refunds are sent to the original payment method. The time for funds to appear after processing depends on your bank or payment provider.
Ready to start a request?
Contact CASSIUS